{"id":547,"date":"2021-12-16T11:53:53","date_gmt":"2021-12-16T11:53:53","guid":{"rendered":"https:\/\/blog.fieldsense.in\/?p=547"},"modified":"2024-09-20T05:35:29","modified_gmt":"2024-09-20T05:35:29","slug":"fyi-why-we-sometimes-say-no-to-your-feature-requirement","status":"publish","type":"post","link":"https:\/\/www.fieldsense.in\/blog\/fyi-why-we-sometimes-say-no-to-your-feature-requirement\/","title":{"rendered":"FYI: Why We Sometimes Say \u2018No\u2019 to Your Feature Requirement"},"content":{"rendered":"\r\n
\"FYI:<\/figure>\r\n\r\n\r\n\r\n

One of the high-level guidelines we follow in our development process..<\/h3>\r\n\r\n\r\n\r\n

For the vast majority of our accounts, FieldSense<\/a> works fine and delivers all that they require right out of the box. But, and all software product companies know this, there will always be accounts who want something more, or something different, or will find something not useful\u2026<\/p>\r\n\r\n\r\n\r\n

And like any software product company (and we\u2019ve been at it since quite a while), we know this too, and welcome these requests – and then put them through our first question:<\/p>\r\n\r\n\r\n\r\n

Will this feature\/extension be useful for 8\/10 accounts or 2\/10 accounts?<\/h3>\r\n\r\n\r\n\r\n

Over the years, we\u2019ve cut our teeth on email and communications, built a powerful email server that\u2019s used by over 7,500-customers, maintained some serious email infrastructure for our SaaS platform – and so happen to know something about complex servers with lots and lots of features. Namely, adding features invariably leads to increased complexity for users. So what if end-users only see Outlook or Thunderbird, server-admins are users too!<\/p>\r\n\r\n\r\n\r\n

When it comes to FieldSense<\/a>, we decided very early on that we would to put persistent effort if we wanted to keep complexity at bay. And to provide admins and end-users with a user-experience that ensured 70% of users could quickly figure out how to use FieldSense. It\u2019s not easy. And we don\u2019t always get it right. But this is what we\u2019re trying to do. And this is also why some of our customers, who may be reading this, may have had interactions with us that may have left them feeling\u2026 well, a little frazzled.<\/p>\r\n\r\n\r\n\r\n

Here\u2019s how we try to approach a requirement – its by asking, \u2018Instead of looking at the feature you\u2019ve asked us for, could you tell me about the problem you\u2019re trying to solve?\u2019 Because a lot of the time, there would be other ways of tackling the problem, some of which you may not have thought of. And since we interact with quite a lot of businesses, we\u2019ve built up some understanding of and insight into potential pain-areas – and fixes.<\/p>\r\n\r\n\r\n\r\n

This may involve multiple interactions, a bunch of questions, the answers to which may seem blindingly obvious to you, and more back-and-forth than you may have had to deal with in the past. But we might just surprise you with the results! Considering how many businesses use FieldSense<\/a> off-the-shelf.<\/p>\r\n\r\n\r\n\r\n

But, sometimes we\u2019ll say \u2018No\u2019 to you. Hope this post gives you some idea of what goes into the process, and you won\u2019t judge us too harshly for declining your requirement.<\/p>\r\n","protected":false},"excerpt":{"rendered":"

For the vast majority of our accounts, FieldSense works fine and delivers all that they require right out of the box. But, and all software product companies know this, there will always be accounts who want something more, or something different, or will find something not useful\u2026<\/p>\n","protected":false},"author":1,"featured_media":549,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-httpfieldsense-in"],"yoast_head":"\nUnderstanding Our Decisions: Why Some Feature Requests Are Declined<\/title>\n<meta name=\"description\" content=\"Delve into the complexities of decision-making with our analysis of declined feature requests. 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