For most organizations, managing their field force efficiently is an operationally complex task, typically involving lots of paperwork. Be it a team of technicians or sales staff or a delivery crew, paperwork introduces delays...

Is Employee Location Tracking a Boon or Bane? The answer may vary depending on your standpoint. For instance, if an organization can place cameras that track activities at the workplace, then wouldn’t it make...

Countless expense reports arrive constantly at the finance department. While invoicing has already been digitized in many organizations, employees are still walking around the building to print the form, get approval and bring their...

Revisiting performances of a previous quarter, devising plans to meet the next month’s mammoth target, responding to the CEO’s tough queries, meeting other HODs to align business strategy and discuss where Sales stand on...

Fixing up meetings, attending to a sudden change in the client’s plan, traveling all across town to meet commitments, and after a rough day coming back to the office to report it all –...

Aiming for more business year-on-year is as natural to an organization’s growth as is breathing. And while your top brass is fixated on the company’s growth, the sales managers are the ones who are...

As the expectations of customers have risen over the last decade, fueled by the proliferation of technology, smart service organizations have come to realize the significant value that field service management software can bring...

Being on top of developments on every client is a critical requirement for every field force in order to put up an ‘i-know-everything-that’s-happening-with-you’ face in front of clients. And then there are days when...

Many a times organizations discover that their customers don’t do what they say they’ll do. They agree to certain things during a survey, but don’t quite go by it when their feedback has been...

A sales manager’s major challenges are making the hard-hitting numbers. And to make these numbers, they invest a lot of time behind planning their team’s meeting schedules. But what do you do when there’s...